At Crow Kids Day Nursery, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that we do not sell, rent or trade email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use and how we keep it secure.
Controller
When you register a child for a place at Crow Kids Day Nursery, the relevant controller will be Crow Kids Day Nursery Ltd. This privacy notice is issued on behalf of Crow Kids Day Nursery so when we mention, “New Beginnings”, “we”, “us” or “our” in this privacy notice, we are referring to the company Crow Kids Day Nursery Ltd who is the data controller. Our contact details are as follows:
Email address: contact@crowkids.co.uk
Address: Crow Kids Day Nursery, 45 New Street, Walsall, WS1 3DF
Phone Number: 01922 474 660
The data protection officer is Jack Crowhurst.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Types of data we collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you (and potentially your child) which we have grouped together as follows:
• Identity Data includes first name, maiden name, last name, passport or another form of photo ID, marital status, title, NI number, date of birth, collection password, employer name, gender and relationship to child.
• Contact Data include postal address, email address and telephone numbers.
• Child data includes first name, last name, gender, date of birth, religion, ethnicity, first language, professional involvement or other safeguarding information, doctor’s details, next of kin, accident records, medical details and images of the child.
• Financial data
• Transaction data includes details about payment to and from you and other details of services you have purchased from us as well as funding information.
• Technical Data includes browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on devices you use to access this website.
• Usage data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
How we collect personal data
We use different methods to collect data from and about you. These include through direct interactions. You may give us your identity, contact, financial and child data by filing in our enquiry form on the website or through post, phone, email or otherwise. Please note, if you give us personal information of someone else, it is your responsibility to make sure that they know that you are doing so and to give them a copy of this privacy notice.
Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Personal Data is stored both in paper version and through our online IT management system.
How we use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.
|
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
|
To register you as a new customer |
(a) Identity (b) Contact (c) Child |
(a) Performance of a contract with you (b) Consent (in respect of your child’s health data, information about racial or ethnic origin or religious beliefs) (c) Necessary for our legitimate interests (to ensure we have appropriate alternative contact details to contact carers if required) |
|
To deliver our nursery services to you and your child |
(a) Identity (b) Contact (c) Child |
(a) Performance of a contract with you (b) Consent (in respect of your child’s health data, information about racial or ethnic origin or religious beliefs) (c) Legal obligation in line with safeguarding regulations (d) Necessary for our legitimate interests (to ensure we have appropriate alternative contact details to contact carers in the event of an emergency) |
|
To process and deliver our services including: |
(a) Manage payments, fees and charges (b) Collect and recover money owed to us: (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Marketing and Communications (d) Child |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) (d) Consent (in respect of your child’s personal data) |
|
To administer and protect our business and this website (including administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (b) Necessary to comply with a legal obligation |
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Usage (d) Marketing and Communications (e) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
|
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
|
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
Website Cookies
Cookies – what they are, why you are collecting them, what information cookies store.
Google Analytics
When someone visits www.crowkids.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Jack Crowhurst at contact@crowkids.co.uk
Data Retention
We will only retain your personal data and that of your child for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of yours or your child’s personal data, the purposes for which we process yours and your child’s personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Changes to this Privacy Notice
This privacy notice was last review in October 2025. This notice is reviewed annually.
